Rigo, the owner, arrived as expected and began work. He found that the plumber who installed the faucet to be replaced did so incorrectly, and because of that we had damage under the sink. Rigo came back the next day with a helper, and they were able to install the new faucet. Despite it being more work than any of us expected, he stuck to his original price. Great job, and nice people. I would use him again for similar work.